Welcome to Groceroom.com. These terms and conditions apply to any purchases made on our website, groceroom.com. By placing an order, you agree to these terms, so please read them carefully. If you do not accept these terms, do not place an order with us.

1. Eligibility

1.1 – Our website is intended for residents of mainland England, Scotland, and Wales. We do not accept orders from individuals outside these areas.

1.2 – You must be at least 18 years old to place an order.

2. Registration and Orders

2.1 – By registering, you confirm that the details you provide are accurate and up to date.

2.2 – A valid email address is required for order confirmations and service updates.

2.3 – Placing an order does not guarantee acceptance. We reserve the right to refuse service.

3. Product Availability and Pricing

3.1 – While we strive for product availability, items may be out of stock. We will inform you of any substitutes or adjustments.

3.2 – Prices are in GBP and include VAT where applicable. Online prices may differ from in-store prices.

3.3 – Product images are for illustration purposes; actual appearances may vary.

4. Delivery

4.1 – Orders are shipped via reputable couriers within the UK. Delivery charges apply and are shown at checkout.

4.2 – Delivery requires an adult (18+) to receive and sign for the order.

4.3 – If no one is available at delivery, a re-delivery charge of £5 may apply.

4.4 – We aim to deliver on time but are not responsible for delays beyond our control.

4.5 – Click & Collect is available at select locations. Orders must be placed before 11 PM for next-day collection.

5. Payment

5.1 – Payment is processed when your order is ready for delivery or collection.

5.2 – We accept valid debit or credit cards. If payment fails, we will contact you to update your details.

5.3 – Alcohol sales comply with local licensing laws, including Scotland’s minimum unit pricing.

6. Returns and Refunds

6.1 – Non-perishable items may be returned within 30 days in original packaging and with proof of purchase.

6.2 – Perishable items cannot be returned or replaced unless they arrive damaged or incorrect.

6.3 – Any issues with your order must be reported within 48 hours of delivery.

6.4 – Refunds are processed within seven working days. Delivery charges are only refunded for full-order returns.

7. Liability

7.1 – We do not exclude liability for death, personal injury due to negligence, or fraudulent misrepresentation.

7.2 – We strive for website accuracy but do not guarantee error-free operation.

7.3 – Our total liability is limited to the amount paid for the affected products.

8. General

8.1 – Neither party is liable for delays caused by uncontrollable events.

8.2 – We may update these terms, and the latest version will apply at the time of your purchase.

8.3 – These terms are governed by English law, and disputes can be handled in English, Welsh, or Scottish courts.

For complaints or inquiries, please contact our Customer Service team.